Shawanaga First Nation

Position Summary

A self-starting, highly motivated individual is required to assume the responsibility of the Front Desk of the Healing Centre. The main goal of the position is to ensure that the Healing Centre team and community needs are provided with administrative and health support to operate effectively and efficiently as we strive to contribute to the growing needs of Shawanaga First Nation.

The Receptionist/Front Desk Coordinator will report to the Executive Director of the Healing Centre.



  • Creates a welcoming environment by greeting guests, answering phone calls, directing visitors, and taking messages for employees.
  • Takes complaints or issues and passes them on to the appropriate parties.
  • Creates and distributes company memos through email, letters, or telephone calls.
  • Incoming and outgoing mail distribution.
  • Schedules and maintains the calendar of Resources for the Healing Centre.
  • Coordinates the booking and setting up of rooms, vehicles, and kitchen for programming and meetings.
  • Organizes and files Healing Center documents either electronically or with a paper filing system.
  • Provide support for team members when necessary.
  • Ability to handle multiple responsibilities, flexibly and calmly.
  • Ability to communicate effectively and productively with community members, community partners, and Government Agencies and Officials.
  • Maintain both written and verbal confidentiality.
  • Abide by Personnel Policies and procedures of Shawanaga First Nation.
  • Attends to other duties as assigned by the Executive Director.


Qualifications & Skills:

  • Time management and organization skills to be able to prioritize activities, especially when there is a high volume of tasks.
  • Attention to detail.
  • Positive attitude for greeting customers and clients in a friendly and warm manner upon arrival to the office or through the phone.
  • Communication skills to be able to communicate with internal team members or clients and understand their needs.
  • Administrative skills to be able to use basic computer programs including Microsoft Office.
  • Flexibility to be able to move between activities and duties quickly if priorities change.
  • A college diploma in Office Administration or a related field would be preferred with an additional 3 years of related work experience in an administrative capacity.
  • Must have knowledge and understanding of Native culture, traditions, teachings, and community dynamics.
  • Must have Advanced Computer skills: Microsoft Word, Excel, PowerPoint, Publisher, Access, Outlook, Internet, Dropbox, Adobe Acrobat Pro.
  • Must have practical experience and knowledge of legislation governing First Nations.
  • Must have practical experience in developing and maintaining websites and other social media venues.
  • Must be familiar with all office machines including photocopiers, fax machines, phone systems, etc.
  • Demonstrated ability to maintain confidentiality.
  • Must have a Valid Class G driver’s license and access to a reliable vehicle.


Preference may be given to Aboriginal candidates with relevant on reserve employment experience and/or those with knowledge and understanding of Shawanaga First Nation history and community.

Successful candidates must be able to produce and maintain a clean Criminal Record Check (CPIC).

Only those who qualify for an interview will be contacted, thank you for your interest.  Interest applicants MUST submit a cover letter, resume, and three (3) references (preferably 3 recent employment references from a direct supervisor/manager or 2 recent employment references from a direct supervisor/manager and one (1) character reference):


Courtney Mullen

HR Administrator

Shawanaga First Nation

2 Village Rd., Nobel, ON P0G 1G0

Tel: (705) 366-2526 * Fax: (705) 366-2740



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